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DISAPPOINTED: Nature's Way

13 November 2014

I try to refrain from ever writing a negative review but sometimes the (lack of) customer service and integrity of a company makes my blood boil and demands a warning to others who might be interested in the product/company.

This here is one of those moments. I was referred by a friend to Wowcher's deal for an hour long massage from Nature's Way, a self-proclaimed holistic treatment centre in St. John's Wood. Needing a massage at the time, I signed up for Wowcher and bought the massage thinking it would be relaxing and helpful. Unfortunately my experience with Nature's Way has been anything but relaxing and helpful. I strongly urge friends and readers NOT to visit Nature's Way.

My story...
In order to make an appointment you must call their hotline after noon. I tried on three occasions to call them for an appointment and each time there was no answer nor was their an option to leave a voicemail. By the fourth time I called I just wanted to get this ordeal over with and finally got through to a human being who told me that the massage therapists were all out sick (all?) and that there would be no appointment available for at least two weeks. I was on a deadline because of my Wowcher so I booked an appointment for two weeks out and jotted the time in my diary.
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24 hours before my appointment, I needed to reschedule and called the hotline again getting neither a human response nor a voicemail. Wanting to make sure I gave the company their due 24 hours notice, I resorted to email and texting. Again no reply. Still I believed I had given them ample notice as was required. On my Wowcher the fine print said that a 24-hour cancellation policy applied. That said, I was taken back when I received a belated reply by text from Nature's Way stating:
"We need 48 hours for the change or cancellation."
Nothing else was said. Irked, I replied both by text and e-mail with a copy of my Wowcher pointing out the 24-hour cancellation policy as listed. No reply. I tried calling and again no answer to my phone calls. It has been a week now since I was supposed to have my appointment and since my attempts at contacting the company and still no reply. I looked at Wowcher and see that the wowcher has been redeemed which is a lie because I did not have an appointment and cancelled with ample time according to the fine print. I am waiting to hear from Wowcher to see if they will redeem themselves and fix this mess-up but I strongly urge all my friends and readers NOT to visit Nature's Way. Their company's customer service is lacking. 
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My friend who did keep her appointment said it was one of the most UN-relaxing experiences ever with the therapist and receptionist arguing in front of customers and them not giving her the entire 60 minute massage as was advertised.
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Again I hate writing negative reviews but sometimes the service is so horrid that a review must be written to warn others. Do not waste your money.
And if you know of a reputable massage company in London please share.
xx

1 comment:

  1. Honesty is always the best policy if they are unprofessional I am sure many who read this will value your view and won't waste their time Lucy

    ReplyDelete

Thanks so much for sharing with me! Your thoughts and comments are always appreciated!
x Joy

 

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